Through SAP Fieldglass, Capgemini has significantly improved its contingent talent management achieving a 60{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} reduction in time-to-fill rate.
Capgemini SE, a global leader in consulting, technology, engineering, and outsourcing services, implemented SAP Fieldglass Contingent Workforce Management and SAP Fieldglass Services Procurement applications to manage its entire external workforce management process– from procurement to invoicing and on- and offboarding. The strategic initiative supports the French multinational company’s goal of utilising a single integrated solution to find, engage, manage, and pay contingent workers who are spread across the 50 countries it operates in including Australia.
Andreas Hettwer, Vice President – Group Procurement Category Director, Capgemini SE, said:
“Two major factors influenced our selection of the SAP Fieldglass Contingent Workforce Management application. First, its end-to-end functionality in a single application. And second, its innovative product road map that will evolve with our business in managing an ever-growing external workforce.”
For five decades now, Capgemini SE, with its 270,000 people worldwide, has been helping organisations with their business transformation journey through new technologies, deep industry-specific expertise, and a skilled contingent workforce. The company’s strategy to utilise contingent labor in delivering niche capabilities and meeting clients’ needs in engagement delivery dates back to 2016. It was a reactive approach to the growing need for external talent and contractors to fill gaps on a project-by-project basis.
Advancing Contingent Talent Management
Today, Capgemini’s skilled external workers, which includes independent IT contractors, freelancers, and engineering services providers, account for about 6{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} to 7{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} of its total workforce. To further boost the agility of its already strong contingent workforce, Capgemini deployed SAP Fieldglass solutions that match the firm’s global business structure and several legal entities.
SAP Fieldglass Contingent Workforce Management helps organisations holistically manage their contingent workers with one cloud-based solution. The software enables Capgemini to streamline processes in managing the non-payroll workforce, enhance security, improve worker productivity, and mitigate risks.
The SAP Fieldglass Services Procurement solution provides companies visibility and control for every area of the contingent workforce spend. The platform handles a variety of Statement of Work (SOW)-based engagements including projects that are offshore or offsite.
Capgemini tapped SAP to address urgent business needs for its growing contingent workforce such as limited access to success metrics to measure performance and limited spend visibility for similar roles and skills in different countries. Through SAP Fieldglass, the consulting firm has found the best-fit solutions for its current and emerging external labor needs that provide comprehensive reporting and data-driven insights.
Tamara Braun, chief customer officer, SAP Intelligent Spend Management, shared:
“Capgemini is a prominent example of the growing importance of the contingent labor market to workforce agility, business continuity, success, and innovation.
External consultants are central to the quality of services Capgemini delivers to its global client base. What’s more, its leaders clearly understand that engaging this flexible workforce at scale positively impacts quality, competitiveness, and compliance.”
Measuring Success
The enterprise-wide implementation of SAP Fieldglass solutions has advanced Capgemini’s global contingent talent management and helped the firm achieve the following value-driven results:
- Comprehensive visibility and transparency into its external workforce now that 85{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} of its contingent workforce managed globally are using one application. This gives the firm the ability to assess risk.
- Enhanced capabilities in tracking the entire contingent labor lifecycle, which means significantly improving business controls and efficiency. By implementing SAP solutions for the external workforce, Capgemini has achieved a 60{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} reduction in time-to-fill rate with 80{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} of the contingent labor requirements fulfilled.
- Established metrics for its contingent labor spend against key performance indicators.
“The SAP Fieldglass applications deliver the right mix of comprehensive capabilities and a modern user experience that enables us to access our top contingent workforce across the globe, giving us a competitive advantage that drives our business forward and helps us deliver more value to our customers,” Hettwer stressed.
Capgemini has recently appointed Kaylene O’Brien as the Managing Director for Australia and New Zealand, succeeding Olaf Pietschner, who is now CEO of Capgemini’s Asia Pacific Strategic Business Unit and member of the Group Executive Committee. O’brien leads a team of over 2000 staff across Sydney, Melbourne, Canberra, Brisbane, Perth, Auckland, and Wellington to “unleash human energy through technology for an inclusive and sustainable future”.
