SAP is offering a new support option for customers transitioning to digital business models, with the launch of the on-premise edition of SAP Preferred Care for SAP Enterprise Support.
The package includes advanced service-level agreements for faster issue handling, additional services for implementation and operations, and a dedicated SAP contact person.
SAP already offers Preferred Care for cloud customers. The new edition provides cloud and on-premise expertise for customers with hybrid environments, as well as an enhanced level of holistic support as part of the SAP ONE Support program.
“Now we are expanding the harmonised support experience by making this offering and its benefits available for on-premise customers as well. The on-premise edition allows SAP customers to protect their digitisation investments and affords them expanded value, greater flexibility and choice,” said Michael Rieder, senior vice president, global head of enterprise support and premium engagements, SAP SE.
In addition to a dedicated customer success manager, customers utilising the program also receive remote access to a product expert for a specific productive SAP software component for one year.
“As enterprises move quickly to enable digital business transformation, growing complexity across the technology landscape has only increased the need for enhanced support,” said Elaina Stergiades, research manager, IDC. “Offerings like SAP Preferred Care can help provide the additional support resources required as organizations adopt new technologies to drive strategic competitive advantage.”
