SAP talent management (TM) solution, SAP SuccessFactors, was one of the highest-scoring TM vendors in the Software as a Service (SaaS) talent management application market in 2022.
Enterprise software multinational SAP announced its latest recognition from International Data Corporation (IDC), a global provider of market intelligence and advisory services for IT, telecom, and consumer tech markets. In IDC’s 2022 SaaSPath Survey, SAP topped all customer satisfaction categories and was aptly given the IDC’s 2022 SaaS TM Customer Satisfaction (CSAT) Award– adding to the numerous recognitions SAP received from the market research firm in recent years.
Commenting about the IDC award, Sam Passman, vice president, Product Management, Talent, and Ecosystem Applications at SAP SuccessFactors, said:
“This award helps to validate that we are on the right path to supporting our customers in achieving not only their goals, but the needs and requirements of their most valuable assets: their people. Product management is not just about creating a great product. It is about creating great products that meet the needs and exceed the expectations of our customers. Ultimately, they are the ones who determine the success of our efforts.”
IDC’s CSAT Awards are given to the highest-scoring SaaS vendors based on the SaaSPath survey, a premier global survey that involves around 2,400 organizations across geographic regions and company sizes. Around 55% of business leaders and 45% of IT leaders were asked to evaluate vendors based on 30 various customer satisfaction metrics. The benchmarking survey offers demand-side guidance from the perspective of SaaS buyers and includes a deep dive into 19 functional application markets such as:
accounts payable, accounts receivable, digital commerce, enterprise asset management (EAM), enterprise resource planning (SFA), finance, Core HR, payroll, talent management (TM), procurement, professional services automation (PSA), sales force automation (SFA), supply chain management (SCM), subscription billing, tax, travel and expense (T&E), treasury and risk, facilities Management, and field service Management.
SAP Talent Management Scoring the Highest Across Categories
IDC’s 2022 SaaSPath survey assessed TM vendors across three major customer satisfaction categories:
- Product Use
- Vendor Related
- Product Implementation
SAP shared that across all the metrics, SAP SuccessFactors received the highest scores including in the areas of tested brand, built-in decision guidance, product innovation, user experience, ease of implementation, and fast time to value. Specifically, IDC recognized the unified SAP SuccessFactors Talent and Learning solutions, a cloud-based talent management software that provides employees, managers, and HR professionals tools and guidance to help them get closer to their career goals.
Offering innovative solutions that align with today’s and future workforce needs, SAP SuccessFactors talent management solutions deliver personalized experiences throughout an employee’s journey, from recruiting to onboarding as well as succession planning and leadership development. As an exemplar of innovation, SAP SuccessFactors delivers new solutions such as mobile self-services, visibility into employee skills and capabilities for better talent transparency, and continuous coaching between managers and their team members, among many others.
More about the IDC SaaSPath Survey
The SaaSPath Survey covers application adoption, deployment models, budget plans and replacement cycle timing, purchasing preferences and attitudes toward SaaS buying channels, application migration strategy, drivers and inhibitors, packaging and pricing options, and in-depth vendor reviews, ratings, spend and advocacy scores for leading vendors across 19 functional application markets. Customer ratings are collected solely from current customers of the vendors being rated, with each customer asked to rate their primary application vendor on 32 different metrics spanning 3 main categories of review, including the vendor itself and its relationship with the customer, several aspects of the product’s implementation, and a broad range of assessment examining the product’s usage and value.
