Speeding up sales

DuluxGroup (formerly Orica Consumer Products) sought a sales order processing solution to reduce the amount of manual processing undertaken by staff, and found that Esker Sales Order Processing was the most appropriate solution.

Located in Wellington, New Zealand, DuluxGroup Customer Service was processing around 20,000 orders a month manually for seven separate DuluxGroup businesses in Australia and New Zealand.  “The delivery of customer service was complicated by geographical differences, the diverse customer base, the different range of products, the timing of the receipt of the orders, and the differing distribution requirements,” says Louise St Clare, DuluxGroup customer service manager. “We have a complex workflow that requires management throughout the day to ensure we meet customer expectations, both internal and external.” DuluxGroup was on the lookout for improvements that would result in better and faster service delivery to its customers, while improving the use of valuable resources.

Click here to read the full article in the May 2010 edition of Inside SAP.

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