SAP has released a new offering to support customers in finding the right services and tools called SAP Enterprise Support value maps.
Delivered via the Enterprise Support Academy program, the value maps provide guidance for selecting the right offering at the right time, and for the individual customer situation.
The program does not involve additional cost and can be accessed in terms of business roles, life-cycle phase or delivery method.
According to SAP, they are considered an additional fourth dimension organized by customer challenges such as security or data volume management.
“Value maps provide a clear answer to questions customers have on effort and outcome in their individual business situations,” said Michael Rieder, senior vice president and head of SAP Active Global Support EMEA, SAP AG.
“Through integration with SAP Enterprise Support Academy, we created a comprehensive and collaborative offering that supports our customers to get the most from their investment in SAP Enterprise Support.”
