By Eleanor Reader
The New Zealand government-owned Institute of Environmental Science and Research (ESR) has chosen Soltius New Zealand as its new SAP service provider.
After evaluating exactly what the organisation required, ESR acting CIO Paul Stevens said the decision came down to which provider could provide a flexible contract that would not compromise the quality of support services.
“Soltius was able to design an agreement that gave us the flexibility we required and their strong track record in providing SAP support to a wide range of organisations meant we were comfortable they could deliver the high service levels we expect,” he said.
Soltius is the only New Zealand partner with Gold status and an SAP-certified Partner Centre of Expertise for support services, with general manager Jim Brodie commenting that this is their point of difference in the local market.
“The way we engage is to negotiate an agreement that reflects our customers’ business drivers and budgetary requirements rather than impose an inflexible support model on them,” he said.
“This collaborative approach and our commitment to standing by our work have helped us to cement our place as New Zealand’s most trusted SAP provider, and we have a proven history of delivering dependable support services for even the most complex SAP environments.”
