Independent enterprise software support provider Rimini Street, which supports SAP and Oracle solutions, has launched its next generation of support services.
Designed specifically to enable SAP and Oracle licensees to address new opportunities and challenges in the current IT landscape, the new offering includes three major new support components: Security Support Services, Risk Avoidance Services, and Innovation & Roadmap Services.
According to Rimini Street, the changes the company is seeking to address with the new services is the shifting strategic focus from core ERP ‘system of record’ to innovative ‘systems of engagement’; cross-platform interoperability needs between on-premise platforms and cloud solutions in hybrid landscape; software vendor investment pivots from current applications to future ERP platforms; the necessity to upgrade to new application releases and platforms to retain full support; and increasing global security threats.
Addressing the current state of systems, Rimini Street Security Support Services will provide proactive security intelligence reporting and resolution services to protect client systems from potential vulnerabilities and mitigate security risks, with the company also provide support for security-specific cases identified by clients.
Rimini Street Risk Avoidance Services is a portfolio of proactive support service seeking to identify and resolve potential issues before they occur to ensure maximum uptime and optimal performance of application and infrastructure components. The first four services include Application Architecture Assessment, Hardware Monitoring, Database Health Check, and Best Practice Advisement.
Looking further ahead, Rimini Street Innovation and Roadmap Services is a set of service that enables clients to maximize their ROI on existing technology investments by building a strategy and plan that can keep their current application releases operating smoothly and in full legal compliance for the next 15 years or more, as well as design roadmaps to integrate new innovations and technologies to achieve business and budget objectives.
On the new offering, Seth Ravin, CEO, Rimini Street, said, “The introduction of our next-generation enterprise support services, which includes the launch of several first-of-a-kind services, demonstrates Rimini Street’s continuing commitment to bring innovation, value and excellent client service back to the software support industry.”
