To simplify user access to its support offerings, SAP has released the SAP ONE Support launchpad, a central entry point to support services and learning modules for applications in a range of deployment models.
Previously, to access all service and support applications and information required, users had to work through multiple portals and access points, especially if the user’s applications were in a hybrid environment.
Designed for SAP customers and partners, the launchpad also provides users with a personalised support environment by providing context-specific access to service and support applications immediately upon logging in. It also takes into consideration aspects of a user’s personal profile, usage history and business role to deliver information and application services through an intuitive user interface model with an integrated search function.
“The SAP ONE Support Launchpad is built based on three guiding principles – know me, guide me, help me – that let us provide a truly personalised support experience,” said Helmut Fieres, senior vice president, service and support infrastructure, global service and support, SAP.
“We use personal user profiles and activity history to know and present what the users need most often. We guide the users with in-application support to help them grow their knowledge and capabilities, along with proactively offering help if their activity indicates they may need it.”
The harmonised global search features of the new SAP ONE Support launchpad are available immediately for all S-users and subscribers to maintenance services from SAP. The personalised tile-based user interface in the launchpad will be available beginning April 30, 2015, for users of the SAP HANA Enterprise Cloud service and solutions from SuccessFactors, while access to other products and deployment environments will be added to the SAP ONE Support launchpad later in 2015 and in early 2016.
