By Eleanor Reader
New SAP customers will be charged a higher price on the company’s Standard Support software maintenance from 15 July this year.
The increase only applies to new contracts, with SAP saying in a statement the price increase is to ensure the company can continue to provide the same high level of quality support.
“We will change the maintenance rate for new maintenance contracts with SAP Standard Support from 18 per cent to 19 per cent, effective July 15, 2013,” SAP said in a statement released on Monday.
“This adjustment does not apply to any existing maintenance contracts for SAP Standard Support closed before July 15, 2013.”
The standard support pricing change also does not apply to SAP’s Business One application or Enterprise Support.
SAP is encouraging customers to take advantage of the opportunity to purchase new licenses with SAP Standard Support ahead of this change at the existing rate.
“We want to inform our clients early to enable a better budget planning and adjustment for 2013,” SAP said.
In 2009 SAP sparked controversy when it announced all customers would be transitioned to the SAP Enterprise Support service, which was more expensive than Standard Support.
User groups around the world railed against the change, resulting in SAP making pricing concessions and restoring the Standard Support option.
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