SAP is now reselling the SAP Hybris Digital Documents application by OpenText, enabling businesses to leverage big data insights and provide personalised, contextualised communication for CRM, commerce, marketing and billing on a single, unified platform.
The extension of a global reseller agreement between SAP and leading Canadian Enterprise Information Management firm, OpenText will help businesses quickly and easily communicate one-on-one with their customers to improve customer satisfaction across multiple channels at every stage of the business relationship from prospect to satisfied customer.
“SAP Hybris Digital Documents offers the ability to deliver personalised and unified customer communication, a key element in driving relevant and consistent omni-channel engagement,” said Brian Walker, chief strategy officer, Hybris.
The SAP Hybris Digital Documents application, which integrates with SAP HANA and various SAP Hybris solutions, can be managed entirely within the SAP Hybris solution. Working with SAP Hybris Billing, the application helps businesses use billing data to create customer-specific customer service, billing and marketing messages. With SAP Hybris Commerce, it helps businesses provide individualised messaging on store receipts, packing lists, price tags and labels. In addition, businesses can configure individual and mass quotes and contracts with SAP Hybris Commerce, the SAP Customer Relationship Management application and the SAP Configure, Price and Quote solution.
“SAP Hybris Digital Documents allows businesses to take a critical step towards digitising their business processes, helping them create a seamless digital journey and consistent, reliable and accurate customer experience,” said Adam Howatson, chief marketing officer, OpenText.
