Sytel Limited has announced that its predictive dialing software is now available as part of the SAP Business Communications Management software, version 7.
The predictive dialer connects already answered calls to agents, thereby increasing productivity by cutting unnecessary waiting times and enabling agents to spend more time talking to customers.
According to the company, the new predictive dialing component will help contact centres improve the efficiency of their telemarketing campaigns.
“We are delighted at this major step forward with SAP,” said CEO of Sytel, Michael McKinlay.
“We look forward to serving their many customers around the world who want the best in predictive dialing, whilst eliminating silent calls. The predictive gain we offer is second to none and means that payback in a SAP outbound solution can be measured in weeks and months, rather than months and years.”
All outbound campaign settings, such as call abandonment rate and dialing mode, are now driven through the SAP Business Communications Management System Configurator.
The software is available now in Australia and globally.
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