By Freya Purnell
Convenience retailer 7-Eleven has appointed Wipro to implement an IT transformation project centred on SAP Business Suite powered by SAP HANA.
The project will be one of the first implementations of the SAP for Retail solution portfolio on the SAP HANA platform across Asia-Pacific and Japan.
The integrated engagement, which includes the upgrade, migration and consolidation of 7-Eleven’s IT application and infrastructure, paves the way for an organisation-wide retail process re-engineering to enable 7-Eleven to launch new merchandise categories, improve the efficiency of existing merchandise categories, initiate real-time targeted promotions, and easily onboard new processes during mergers and acquisitions.
The project aims to improve business functionality at 7-Eleven through the deployment of a consolidated, real-time transactional and reporting infrastructure, and set the foundation for predictive customer analytics, to forecast and manage the retailer’s future business requirements.
7-Eleven chief information officer Michael Peck said the company has been working with Wipro as a strategic technology partner since 2012, on a number of transformational technology projects.
“One of these projects is the implementation of new infrastructure so we can flex our development environments on demand to support multiple business initiatives,” Peck said. “In addition, we are upgrading our current IT environment to run the latest versions of SAP software, including implementing SAP Business Suite powered by SAP HANA. We are pleased to be working with Wipro on this project, which we anticipate will deliver positive outcomes for our franchisees and customers.”
Manoj Nagpaul, chief sales and operations officer – Asia Pacific and Japan, Wipro Limited, said the win is a reflection of Wipro’s extensive retail experience, its strong partnership with SAP, and its leadership position in the Australian market.
“Our focus has always been to enable business outcomes for our customers by leveraging new and disruptive technologies. 7-Eleven is the leader in its category, and this engagement will enable it to deliver a superior end-customer experience with every interaction and enhance customer loyalty,” Nagpaul said.
