Application Management Services (AMS) are services that various organisations provide for companies that want to outsource support for their SAP applications in whole or in part. AMS providers are organisations that make their IT and application management know-how available to other companies. But what does that mean in concrete terms? How do you manage to find the right AMS partner for your business?
What are AMS Partners?
The key point of a good AMS offer is time-to-value (time until a service generates initial added value for the customer), i.e. the fastest possible value creation. The corresponding services range from demand-oriented SAP support to the complete outsourcing of applications to managed cloud offers. This can include troubleshooting (incidents), user and authorisation requests (service requests), smaller or larger change requests (changes), upgrades and rollouts, but also optimisations, for example through advisory services, strategy conception and roadmaps.
Why is AMS important?
Working with an established SAP AMS organisation can bring considerable value to an organisation reducing the load of daily, repetitive tasks on internal IT staff, such as:
- Management and service of internal IT infrastructure
- Development and care of internal IT applications
- Management of internal helpdesk enquiries from staff
- Development of the IT infrastructure in line with organisational goals
- Development, organisation and optimisation of applications for clients
What does a good AMS provider deliver?
AMS providers understand your need for a strategic IT organisation that focuses on getting the most out of your SAP solution. Typically, the primary goal of an internal IT organisation is to keep applications running with often little or no room left for adding value to your SAP solution. A good AMS partner acts as an extended arm of your IT team and ensures that your organisation can optimally exploit the added value of your SAP solutions or create space for innovative developments.
Secondarily, a reliable AMS provider can adapt its services to your new requirements at any time. The focus here is on a trusting partnership with the possibility of being able to carry out contract adjustments flexibly and quickly. The range of application management services can be tailored to the needs of your IT operations and the specific needs of your company.
AMS providers have the staff that can provide advice and real world know-how in all functional and technical areas. They possess in-depth industry knowledge and broad experience to deliver with adaptability what your company needs. Consultants are trained to the latest standards and provide comprehensive directions on how the solution aligns with your current and future organisational requirements.
AMS helps to ensure ongoing IT operations and thus creates more space for the internal IT team to advance innovative digitisation projects. The services go beyond maintenance and a good provider helps to identify and implement optimisation potential aligning IT with organisational goals.
Why choose DyFlex as your go to AMS partner?
DyFlex Solutions is a certified SAP Gold Partner with an experienced local team servicing the Australian market for more than a decade. We can ensure the best results for your business.
With a strong customer-focused approach and long-term functional and technical implementation experience, we connect your business with the industry experienced consultant that matches your specific business needs. As a certified SAP Partner Centre of Expertise, we have undergone a rigorous process which ensures that we are equipped with the right knowledge and staff to deliver the highest quality of support in line with SAP services.
Partnership is the key value at the heart of the DyFlex support model. Through effective communication, we offer you the highest quality and most cost-effective support solution. Our staff assignment, processes and procedures, as well as pricing structure, reflect our commitment to strengthening our support relationship with our clients.
DyFlex Application Managed Services can include but is not limited to the following:
- SAP Remote Managed Hosting and Services
- Database Administration
- Installs, Upgrades, and Enhancements
- Capacity
- Operating System Administration
- Infrastructure as a Service
- SAP Service Delivery Management
- Incident, Problem and Change Management
- Coordination of Services
- Hypercare Services
- Regular Service Level Reporting
- Value Add Services
- SAP Maintenance
- SAP Maintenance Support
- Software Updates
- SAP Early Watch Alerts
- SAP Service Marketplace
- Ongoing Issues and Recommendations
- SAP Security
- Security Strategy and Planning
- SAP Vulnerability Assessment and Management
- Single Sign On
- SAP Business Continuity
- High Availability
- Disaster Recovery
- Backups
- SAP Application Management
- Ariba
- Concur
- SAP Analytics
- SAP Business ByDesign
Start boosting your business capabilities
To discover how DyFlex’s application management services can help your business keep up with transformation challenges and drive innovation, get in touch with a DyFlex expert.
This article is sponsored by DyFlex Solutions
