By Freya Purnell
Following SAP’s acquisition of e-commerce platform provider hybris software last year, the two companies have opened their first combined support centre in Shanghai.
The centre brings hybris and SAP engineers together in the same office for the first time, to both support local Chinese customers, as well as forming part of hybris’ global round-the-clock customer support centre network.
As part of the overall Active Global Support (AGS) group within SAP, the engineers in this new team will be connected with SAP colleagues and are all experienced with SAP HANA.
Burghardt Groeber, vice president, Asia at hybris, said both SAP and hybris see China as a market of strategic importance and so are investing heavily there.
“China is a rapidly expanding market for us and we anticipate seeing a marked increase in the number of joint SAP and hybris customers in the region. To address their needs properly, it is essential to have a truly integrated support team based in the same office for the region. These talented individuals, with a mix of technical experience, education and multilingual abilities, will also be part of our highly efficient and constantly connected global customer support service.”
The Shanghai joint support centre will be the first in a series to be opened this year, with Dublin, Ireland and Sao Paolo, Brazil also on the agenda.
Globally, hybris has also announced it has forged a formal global implementation partnership with Deloitte.
Deloitte has been implementing hybris for three years, but the formalisation of this alliance will bring its global presence, leading studio design capabilities and B2B and B2C industry domain knowledge to clients, according to the company.
“Deloitte’s value-oriented approach to solving business and technology challenges complements the capabilities of hybris,” said Scott Mager, principal, Deloitte Consulting LLP and Deloitte Digital.
“Our alliance with hybris allows us to be responsive to more clients through practical enterprise solutions that are architected for rapid flexible implementation and scalable growth. The momentum that we have enjoyed with our hybris alliance is rooted in the customer-centric approach that Deloitte and SAP have in common.”
