Dynatrace announces expanded partnership with German business solutions provider SAP. According to a press release, under the new agreement, the software intelligence company is now an observability partner for SAP Commerce Cloud.
Under the new agreement, customers using SAP Commerce Cloud can now subscribe to Dynatrace’s digital experience monitoring capabilities, as well as its AI-engine, Davis™ via the online SAP Store.
The expanded partnership aims to help leading retailers:
- effectively monitor, analyze, and optimize customer experience with a 360-degree view of every single user journey
- gain a deeper understanding of applications and microservices running in their environment, including third-party services
- optimise clients’ user experience across mobile, web, and other edge-device channels
- achieve a fast and responsive storefront
The Power of SAP Commerce Cloud + Dynatrace
According to Dynatrace, its digital experience monitoring capabilties offer business-critical analysis and understanding of how application performance impacts user experience and the bottom line.
Integrating Dynatrace’s AI technology with SAP Commerce Cloud allows customers to leverage the following features and capabilities:
- identifying anomalies (such as mobile app crashes, errors, or performance issues) and prioritise them by business impact
- monitoring the full, end-to-end landscape, from infrastructure and application performance to digital journeys on commerce storefronts
- real user monitoring and synthetic monitoring
- high-fidelity metrics, traces, logs and real user data from the company’s AI-engine, Davis™
Michael Allen, Vice President of Global Partners at Dynatrace explains:
“Extending Dynatrace’s AI and digital experience management capabilities to SAP Commerce Cloud helps retailers know exactly what’s happening in their environments, across mobile, web, and other edge-channels. They can see where the highest-impact issues are, and how the performance of their digital services impacts business outcomes. This helps ensure, even during the most critical moments and heavy-traffic days, digital experiences work perfectly.”
SAP’s Global Head and Vice President for Commerce Strategy and Solution Management, Riad Hijal, also comments:
“As an analyst-recognized, market-leading commerce solution, SAP Commerce Cloud is focused on delivering the best possible commerce experiences and outcomes for our customers so they can do the same for their customers. Reliable observability capabilities are a foundational element of a highly available commerce solution. By incorporating Dynatrace’s observability and digital experience monitoring capabilities within SAP Commerce Cloud, customers will be further empowered to monitor the full, end-to-end landscape, from infrastructure and application performance to digital journeys on commerce storefronts.”
About Dynatrace
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation.
The Dynatrace Software Intelligence Platform uses artificial intelligence to deliver application performance monitoring (APM), artificial intelligence for operations (AIOps), IT infrastructure monitoring, digital experience management (DEM), and digital business analytics capabilities.
About SAP
SAP SE is a German multinational software corporation that makes enterprise software to manage business operations and customer relations.
The company serves 440,000 customers in more thatn 180 countries, employs 101,450, and has over 21,000 partner companies worldwide.
The SAP Commerce Cloud is a comprehensive and flexible omnichannel platform for B2B and B2C companies. It helps businesses engage customers on any device. SAP Commerce Cloud’s extensible, modular architecture provides a solid foundation for developing relevant and personalised experiences.
