The new SAP Learning Journey focuses on equipping organizations to identify and define AI use cases, reflecting the growing integration of artificial intelligence into business processes.
Launched in November 2024, the course is titled “Applying a Human-Centered Approach to Identify and Define Business AI Use Cases.” It was developed collaboratively by the SAP AppHaus and the SAP Solution & Innovation Experience teams, utilizing insights from co-innovation projects. These initiatives brought together cross-functional teams—comprising users, partners, enterprise architects, and innovation leaders—to explore AI’s potential to optimize business operations. The course material is anchored in practical, customer-facing workshop formats and incorporates the SAP Business Technology Platform (SAP BTP) as a foundation for AI-driven innovation.
The SAP Learning Journey intends to offer structured guidance for learners seeking to implement business AI solutions. Designed to be accessible even for participants with minimal facilitation experience, the program outlines collaborative exercises to help users independently conduct workshops. This approach aligns with SAP’s broader goal of democratizing innovation and enabling businesses to integrate advanced technologies seamlessly into their workflows.
Karen Detken, an SAP AppHaus strategic designer, explains that this initiative is tailored to meet the needs of executives, innovation teams, and technical professionals. It promotes a hands-on methodology that bridges technical innovation with end-user satisfaction, ensuring solutions are not only technologically viable but also human-centered.
A Strategic Approach to SAP Learning Journey
The SAP Learning Journey offers a tailored learning experience for a diverse range of participants. For an early talent like Anil, fresh from university and embarking on a career at SAP, the program provides the necessary framework to engage clients with innovative solutions. Armed with the journey’s templates and exercises, new professionals can identify impactful AI use cases, leveraging SAP BTP to add value to customer engagements.
Experienced professionals such as Sophie, an account manager and business coach, benefit from the course’s focus on translating generative AI concepts into practical customer solutions. The guidance offered by the program enables individuals like her to identify business challenges and collaborate with clients on innovative AI applications.
From the perspective of SAP’s partners, leaders like Jacky, a consulting firm CEO, find the program valuable for upskilling their teams and enhancing customer relationships. The course’s emphasis on human-centered design helps these leaders align technical advancements with client needs, fostering trust and innovation.
Additionally, professionals such as Lenny, a seasoned enterprise architect, use the journey to refine their engagement with customers. By focusing on co-innovation workshops, architects like her can ensure that client requirements are seamlessly integrated into new SAP solutions.
Bridging Innovation with Business Needs
A distinguishing feature of this SAP Learning Journey is its focus on the rationale behind AI adoption rather than solely on technical implementation. As highlighted by Mariam Lolua-Hessler from SAP Global Product and Solution Learning and Sreekanth Sreedharan from SAP Partner Solution Enablement, the journey underscores the importance of understanding why AI is needed in business environments. This perspective shifts the focus to strategic problem-solving and innovation, positioning AI as a tool to meet specific business goals.
By addressing the needs of a varied audience—from early-career professionals to seasoned executives—the SAP Learning Journey facilitates knowledge sharing and practical implementation of SAP Business AI. It complements SAP’s broader offerings, including the SAP Business Technology Platform, ensuring learners gain a holistic understanding of integrating AI into enterprise systems.
This initiative reflects SAP’s commitment to fostering innovation that benefits businesses and end-users alike. As the capabilities of AI continue to evolve, structured programs such as this SAP Learning Journey play a pivotal role in preparing organizations to harness these advancements effectively. By emphasizing human-centered approaches and collaborative learning, SAP aims to make AI more accessible and impactful for businesses worldwide.
Through its comprehensive design and focus on practical applications, the SAP Learning Journey serves as a bridge between cutting-edge technology and real-world business challenges, setting the stage for transformative outcomes in AI-driven enterprise solutions.
