Through their recently announced partnership, Vonage and SAP aim to transform enterprise intelligence and provide better digital experiences by utilizing SAP Business AI in conjunction with Vonage’s communication APIs.
The goal of the partnership between SAP SE and Vonage, a multinational provider of cloud communications, is to combine Vonage’s network APIs with SAP Business AI. By combining the strengths of both businesses, this partnership aims to improve digital transformation initiatives throughout enterprises. SAP will have access to a range of APIs from Vonage’s Communications Platform as a Service (CPaaS), which is owned by Ericsson. These APIs include Quality-on-Demand (QoD), Device Location, and Number Verification.
Vonage’s network APIs and SAP Business AI are being integrated with the goal of providing businesses with more sophisticated real-time experiences and enhanced operational efficiency. Businesses can provide better user experiences in areas like autonomous systems and extended reality by utilizing the QoD API. Furthermore, the goal of the Device Location and Number Verification APIs is to improve authentication procedures and lower the possibility of fraud. Utilizing network-based location data facilitates fleet management and asset tracking, two crucial operations for companies looking for operational control and transparency.
With the SAP Business Technology Platform in particular, this partnership between Vonage and SAP will look at cutting-edge methods to combine generative AI with immersive services (SAP BTP). Better data visualization and augmented reality capabilities are the goals of the combined approach, which should enable businesses to obtain more insightful analytics. Vonage’s network-based solutions will be integrated to improve the accuracy of the data processed by SAP Business AI, resulting in more dependable and knowledgeable decision-making.
Utilizing SAP Business AI to Promote Innovation
The partnership is expected to advance SAP Business AI’s objective of developing enterprise-transforming solutions. The goal of the partnership with Vonage, according to Michael Ameling, Executive Vice President and Chief Product Officer of SAP Business Technology Platform, is to create new opportunities for both developers and businesses. According to Ameling, the goal of combining generative AI with network API integration is to completely rethink how companies can use AI to enhance operations. He pointed out that this collaboration aims to create long-term value by utilizing advanced API usage in addition to innovation.
In a similar vein, Seckin Arikan, Head of Business Unit API at Vonage, emphasized how important it is for businesses to react swiftly to changing client demands. He stated that the goal of this collaboration is to expedite the process by which businesses plan and execute safe, engaging digital experiences for their customers and staff. The intention is to empower developers to use SAP Business AI in conjunction with Vonage’s network capabilities to create apps that tackle customer engagement and operational efficiency.
Making Use of 5G and CPaaS Technology
The foundation of this partnership is Vonage’s CPaaS platform, which is made to make it simple for developers to incorporate communication features into their apps. Vonage’s platform allows businesses to integrate voice, video, messaging, and verification features into their digital ecosystems. Over 1.6 million developers have already used Vonage’s APIs. Furthermore, businesses can develop and implement solutions more quickly thanks to Vonage’s low-code and no-code toolkit.
By integrating 5G technology into this collaboration, developers may have even more options. Vonage’s APIs can incorporate 5G features like SIM Swap, Device Status, and Device Location Verification thanks to Ericsson’s experience in mobile networks. These features are meant to meet the changing needs of businesses looking for faster and more secure solutions by improving enterprise application connectivity and security.
The partnership between Vonage and SAP is a major advancement in the integration of sophisticated network APIs with AI-driven business solutions. Through the integration of Vonage’s communication technologies with SAP Business AI, the partnership seeks to equip businesses with tools that optimize customer experiences, lower fraud, and boost operational efficiency.
