Centrelink has had a long journey with SAP, and its experience displays some familiar themes in the public sector: integration across massive systems, application consolidation, and Miriam Hechtman reports.
Background
As Australia’s national welfare agency, Centrelink’s company footprint is big. The agency is in the top 100 of Australian companies in terms of size and turnover and distributes $86.8 billion in social security payments on behalf of policy departments. It has over 6.84 million customers, employs more than 27,000 staff, has more than 1,000 service delivery points and pays 10.43 million individual entitlements and records more than six billion electronic customer transactions each year. Using SAP business tools, the agency has steadily worked to upgrade its Financial Information (FI) and Human Resources (HR) systems over the last 13 years. Since the company’s initial implementation in 1998, there have been four upgrades, including the most recent upgrade in December 2008.
Click here to read the full article in the October 2010 edition of Inside SAP.
