Wipro Limited, one of the leading global information technology, consulting, and business process services company, simplified its internal operations by adopting S/4HANA. Now, it has announced its successful implementation of SAP’s S/4HANA for Sydney Water. Sydney Water is a corporation owned and managed by the New South Wales Government.
Wipro Limited has integrated Industry-Specific Solution for the Utilities Industry (IS-U), Customer Relationship Management (CRM), and Flexible Real Estate Management (RE-FX) for the state-owned corporation.
By utilising SAP S/4HANA, Sydney Water is expected to launch advanced features for its billing services by enabling simplified billing processes. It is also likely to introduce next-generation transformation for its customer self-service. Additionally, other features such as a holistic view of customer data as well as intelligent mobile-based interaction with also are added. These solutions promise to provide users with an interactive interface, plus a 360-degree view of the customer, which could result to increased efficiency in operations and cost of delivery of services.
Sydney Water’s General Manager for Customer Strategy and Regulation. George Hunt said:
“Sydney Water has a strong commitment to being customer-centric and delighting customers by providing progressive and innovative solutions. Sydney Water and Wipro worked collaboratively to deliver this program successfully.”
Meanwhile, Wipro Limited’s President and Global Head for Energy, Natural Resources, Utilities & Construction, N.S. Bala shared:
“Wipro’s deep expertise in the water and utility space, capabilities in new and emerging technologies, and the close partnership with SAP have enabled Sydney Water to become more agile, deliver innovative solutions to customers faster, and strengthen its leadership position in the marketplace. In addition, we have leveraged our ‘Safe Water’ accelerator, a rapid-deployment solution for utilities, to help deliver outcomes with predictable timelines and cost.
We look forward to continuing playing a key role in Sydney Water’s transformation journey.”
With over two decades of services assisting electricity, gas, and water utilities with four continents in its scope, Wipro has helped businesses make their transformations faster and more effectively. They have assisted global companies in creating a more dynamic, flexible, and resilient intelligent network.
Wipro has a solid reputation in the industry as leaders in driving customer experience as well as implementing digital transformation initiatives. Part of its goal is to help utilities evolve and adapt to the changes in the fast-paced world through digitalisation and innovation
