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Co-op Completes RISE with SAP Migration to Enhance CX

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In a significant move aimed at elevating customer experience, Co-op, one of the world’s largest consumer cooperatives, has successfully completed its RISE with SAP migration. This initiative is central to Co-op’s digital transformation strategy, which seeks to standardize business processes, enhance operational efficiency, and support future investments.

Founded on principles of fairness and community support, Co-op has a long history of adapting to the needs of its customers. The cooperative operates nearly 2,400 stores across the UK, providing a wide range of products and services. In 2016, Co-op launched its Retail Business Transformation program, utilizing SAP’s Retail ECC Suite on HANA to improve product ranging, stock visibility, and forecasting. This initiative was a significant step in modernizing its IT infrastructure.

With the completion of the RISE with SAP S/4HANA Cloud migration, Co-op has taken another substantial step forward. This cloud-based ERP system is designed to streamline finance and procurement functions, offering a more integrated and flexible IT environment. The shift to the cloud further enables Co-op to better manage its operations, ensuring stability and security while capturing real-time data across its manufacturing and supply chains.

The migration to SAP S/4HANA Cloud provides Co-op with a robust platform that enhances the stability of critical applications such as Forecast and Replenishment, and Stock Availability. This transition to a cloud-based system also brings improved security measures, faster automation, and the ability to capture and analyze real-time data. These advancements are crucial for fostering a secure IT environment and laying the groundwork for future innovations.

Co-op’s Chief Digital and Information Officer, Rob Elsey, emphasized the importance of this transition. He also highlighted that Co-op’s foundational values are centered around fairness and innovation in business practices. The enhanced forecasting, ranging, and stock-holding capabilities enabled by SAP will transform Co-op’s operations, providing the necessary digital infrastructure to ensure a secure and efficient business environment in the cloud.

Enhancing Operational Efficiency through RISE with SAP Migration

The RISE with SAP migration is not only a technical upgrade but a strategic decision that underscores Co-op’s commitment to leveraging technology to meet evolving consumer expectations. This move is expected to drive growth across Co-op’s operations by enhancing the efficiency and responsiveness of its supply chain, thereby ensuring the continuous delivery of quality goods and services.

Ryan Poggi, Managing Director of SAP UK&I, underscored the broader implications of this migration. He pointed out that Co-op’s dedication to community support aligns with SAP’s mission of creating opportunities for all. By adopting RISE with SAP, Co-op is set to advance its procurement and finance processes, showcasing the critical role of technological investments in modern retail. In an industry facing numerous external pressures, such as supply chain disruptions and changing consumer behaviors, having the right tools is essential for sustained innovation and operational efficiency.

This strategic move positions Co-op to better navigate future challenges, ensuring it can continue to provide essential goods and services efficiently. The adoption of RISE with SAP S/4HANA Cloud illustrates the importance of digital transformation in maintaining competitiveness and meeting the dynamic needs of customers.

The completion of the RISE with SAP migration marks a pivotal moment in Co-op’s ongoing digital transformation journey. By embracing advanced cloud-based ERP solutions, Co-op is not only enhancing its operational efficiency but also fortifying its ability to adapt to future challenges. This initiative highlights the cooperative’s dedication to innovation, community support, and delivering exceptional customer experiences. As Co-op continues to evolve, its partnership with SAP will be instrumental in driving forward its mission of providing quality products and services while staying true to its core values of fairness and community support.

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