In 2020, SAP for ME portal was positioned as SAP’s single access point for customers and partners to achieve digital 360-degree collaboration.
German tech giant SAP announced the migration of SAP ONE Support Launchpad to SAP for Me, the digital companion of every SAP customer. The transition, which began on April 22, 2023, demonstrating the firm’s continued effort to elevate the customer experience by streamlining access to all service and support applications under one, centralized entry point.
SAP ONE Support Launchpad is part of the SAP ONE Support program that championed collaboration among SAP users to ensure customer-centric features and deliver an intuitive, user-friendly experience. About 15,000 SuccessFactors users started utilizing the Launchpad in 2015.
For a similar purpose, SAP for Me was rolled out in an open beta phase at the SAPPHIRENOW 2019 designed to provide customers with a personalized, single access point to their entire SAP product portfolio, promoting transparency. The portal is a license-free, cloud-based solution that acts as a digital assistant to help users see more detailed information about their SAP products and to see how efficiently the business is supported by these products.
What to Expect on the Launchpad Migration to SAP for Me Portal
Since the migration started last week, SAP ONE Support Launchpad users are now redirected to SAP for Me once they log into the Launchpad. Until May 23, 2023, both portals will continue to run in parallel to ensure a seamless transition. Thereafter, the SAP ONE Support Launchpad homepage will be dissolved and SAP for Me will automatically become the new, personalized central entry point for SAP support.
SAP for Me further expands its capabilities– from initially being a central repository that can provide valuable insight across all product categories (for example, systems, licenses, orders, and incidents) to becoming the central digital touchpoint for all SAP solutions. The new portal supports the integration of multiple touchpoints as well as synchronizing tool landscape with SAP, including all applications and support-related tasks from SAP ONE Support Launchpad.
Here are some of the key features and changes in SAP for ME:
- Launchpad S-user authorizations can readily access SAP for Me
- The newly developed ‘Get Support’ application that leverages AI to predict product categorization and recommend suitable support channels for technical issues replaces SAP ONE Support Launchpad’s ‘Incident Wizard/Form’, providing a guided and harmonized support experience
- The term ‘incident’ from SAP ONE Support Launchpad will now be called ‘case’ to follow the Information Technology Infrastructure Library
- The term ‘tile’ in SAP ONE Support Launchpad to perform support-related tasks or applications is now called ‘card’ in SAP for Me, which are mainly located in ‘Services & Support’ and ‘Systems & Provisioning’ dashboards
- Offers personalized content in one of the widely-used languages such as English, German, Japanese, Simplified Chinese, French, Portuguese, and Spanish
- Becomes a central access point to previously detached applications such as ‘Report an Incident’ (now called a ‘Case’), Expert Chat, Schedule an Expert, Ask an Expert Peer (will integrate later), and SAP Community
- SAP for Me mobile app, available in Apple Store and Google Play Store, allows users access to SAP support anywhere and anytime
SAP ONE Support Launchpad users have the option to stay in the launchpad if needed until May 23, 2023.
