TeamViewer has joined the SAP partner program to deliver AR-based solutions that will be integrated into SAP solutions to propel digital transformation in industrial workspaces.
Leading global remote assistance provider TeamViewer has sealed a new strategic partnership with software enterprise SAP to deliver innovative solutions that would fast-track the digitalisation of workplaces and processes in the industrial space. The two German companies intend to support customers’ increasing demand for enhanced, outcome-based services by integrating TeamViewer’s industrial AR solution into SAP’s asset and service management solutions.
The global technology company from Göppingen in southern Germany TeamViewer offers a range of instant IT, corporate IT, and Industry 4.0 solutions that optimise remote connectivity, augmented reality, IT management, and customer-first engagement technologies. These out-of-the-box solutions empower organisations to connect to any device to support anyone and any process from anywhere, anytime.
First Joint-Use Case
The SAP and TeamViewer’s first joint-use case, which will be part of all worldwide go-to-market activities within the partnership, will include remote AR-based, fast, and precise troubleshooting for maintenance and repair scenarios at SAP customers in industrial machinery and component manufacturing.
TeamViewer Frontline, an Augmented Reality (AR) based workflow and remote support suite for deskless workers, helps improve work efficiency and simplify processes. It integrates with the industry’s widest range of wearables including smart glasses and has a dedicated AR-based remote assistance solution that enables remote experts to guide on-site workers in real-time through complex processes without being physically in the workspace. The integration of TeamViewer Frontline into SAP’s solutions for asset and service management ensures full auditability as all actions will be automatically recorded in the SAP software system.
Deutsche Post DHL, BMW, and Coca-Cola Hellenic Bottling Company are some of the global companies that have utilised TeamViewer Frontline.
Becoming Part of SAP Partner Program
Apart from the technical integration of TeamViewer Frontline into SAP’s solutions, the partnership represents a joint go-to-market strategy where TeamViewer officially becomes part of the SAP partner program.
Alfredo Patron, EVP Business Development at TeamViewer, expressed that the two enterprises have a shared goal of helping customers accelerate the digital transformation of business-critical processes along the entire value chain. He remarked that joining the SAP partner program solidifies TeamViewer’s recent investments and successes in the enterprise segment as well as marks the start of a long-term collaboration.
“Through this partnership, we can jointly help customers accelerate their digitalisation and bring innovation all the way to frontline workers at a global scale. Because of the technical integration of TeamViewer Frontline into SAP’s solutions for asset and service management, customers will benefit from cutting-edge Augmented Reality technology, great usability, and the opportunity for a seamless experience,” he added.
As an SAP partner, TeamViewer can take advantage of SAP’s complete portfolio of leading technology platforms– enriched and extended by unique IP, delivered in the cloud, and powered by the intelligent enterprise– in expanding its customer base and increasing revenue of the current business. In an IDC study, SAP partners are projected to generate nearly $200 billion in net-new revenues in the next five years.
“With SAP’s recent launch of industry cloud, we simplify access to innovative vertical solutions – built by SAP and our partners on an open platform,” emphasised Stefan Krauss, SVP & GM Discrete Industries and Energy & Natural Resources at SAP.
“TeamViewer’s AR suite Frontline is helping to create great additional value for our customers as it enhances deskless workers’ daily tasks with intelligent technology. AR-based processes can significantly increase productivity, reduce human errors, and machine downtime, and therefore decrease costs. We are looking forward to the partnership with TeamViewer to accelerate digitalisation in discrete manufacturing industries,” he further said.
