To keep up with varying customer expectations, businesses need to be flexible and empathetic, ensuring that the customer feels understood. FAIR Consulting Group excels in customer-centric solutions that are crafted carefully based on customer needs.
PRIORITISING THE CUSTOMER
FAIR offers end-to-end solutions that help companies with adapting to changing business environments by leveraging the latest technologies to automate, integrate and streamline key processes as well as improve customer experience. FAIR delivers fit-for-purpose solutions that successfully resolve complex challenges faced by the customer.
From experience design to ERP and cloud solutions, FAIR offers services to help businesses every step of their digital transformation journey. Whether it’s ‘build’ or ‘buy’, FAIR focuses on solutions that provide quick time to value on strategic platforms that are scalable, flexible, integrated and minimise regret cost.
How does FAIR deliver tailored solutions:
- Extensive research on user behaviour
- In-depth understanding of business pain points
- Leverage the latest technologies to resolve challenges causing siloes and poor customer experience
The quality of services that FAIR offers is evident from the list of iconic Australian brands they have worked with.
In a project with Essity Australasia, FAIR implemented a solution that involved five integrated systems to introduce a customer experience portal. The implementation — the first of its kind in the ANZ region — streamlined Essity Australasia’s operations and led to an increase in customer engagement.
In a comment about working with FAIR, Dan Kotiah, General Manager IT at Essity Australasia, said:
“FAIR Consulting Group is a great partner to work with on customer enabled technologies, given the quality and experience of their people. They have been completely transparent in design, implementation costs and time.”
You can find more about the project here.
CRAFTING SIMPLE DESIGNS FOR COMPLEX CHALLENGES
FAIR’s expert team designs and delivers meaningful and integrated solutions that enable businesses to streamline internal processes, maintain and access data with ease, and offer customers a comfortable experience.
In another project, FAIR implemented Product Information Management and Data Asset Management systems for CSR Limited to help the company integrate its multiple platforms and improve data management. This helped CSR improve its internal operations by integrating disjointed platforms and streamlining data management processes. CSR was also able to enhance customer experience by providing customers with updated product information.
Describing his experience with FAIR, Cameron Webb, EGM Transformation Technology & Digital at CSR Limited, said:
“FAIR bring great experience in designing and delivering customer facing initiatives. Whilst they have demonstrated delivery experience, they also have enough insight and capability to challenge and stretch our thinking.”
FAIR’s work for CSR Limited was also nominated for SAP Best Run Award CRM and Customer Experience 2022.
PUTTING THE TRUST BACK IN CONSULTING
With its variety of services and expertise, FAIR strives to find and implement lasting solutions for customers.
For FAIR, the requirements of the customer are paramount, making the consultancy a reliable partner when it comes to addressing challenges, no matter how unique or complex. FAIR’s consultants carefully analyse the difficulties faced by the business and leverage the latest technologies to design digital experiences that are flexible and scalable. In doing that, FAIR aims to put the trust back in consulting.
FAIR’s team of experts is passionate about sharing knowledge and keeping up-to-date with the latest market developments. From complex challenges to innovative solutions — explore the FAIR blog here.
You can also find out more about FAIR’s services and customers by following their LinkedIn page.
This article is sponsored by FAIR Consulting Group
