SAP Cloud Customers Merck KGaA, Delek US Share Transformation Journey


Over 2,500 SAP cloud customers have adopted the RISE with SAP offering since its launch in January 2021.

In its second year of helping organizations from around the world become sustainable, intelligent enterprises, SAP’s Business Technology as a Service (BTaaS) offering, RISE with SAP, has been one of the key drivers of the German tech giant’s pivot to the cloud. In the latest financial report of the enterprise software firm, it was highlighted that more and more customers have chosen the RISE offering, contributing to its remarkable cloud revenue.

In an interview with Acceleration Economy Network, SAP CEO Christian Klein– who led the company’s corporate transformation including the cloud-first and customer-focused strategy– commented:

“Look, when we started this journey and launched a new strategy and began the transformation of SAP, it was not only about moving to the cloud but also really about helping companies to transform. We have come a long way. You saw our accelerated cloud momentum, and this is even more important: the relevance of our portfolio in tackling the most pressing needs of our customers.”

SAP Cloud Customers Embarking on Transformation Strategies 

In this article, we look into two SAP cloud customers that have selected RISE with SAP to drive their holistic business transformations.

Merck KGaA

Leading science and technology company, Merck KGaA, Darmstadt, Germany, has joined the roster of RISE with SAP adopters and is pegged to be one of the big players for SAP today. Merck KGaA teamed up with the enterprise software multinational in a bid to drive sustainable business practice innovation, expedite systems migration as well as comply with security and compliance standards.

Sharing on the new strategic partnership, Belén Garijo, Chair of the Executive Board and CEO of Merck KGaA, Darmstadt, Germany, said:

“Our partnership with SAP is set to help us accelerate our innovation journey and bring us to the next level of digitalization. We are continuing to integrate the very best data and digital technologies into the heart of our organization, ultimately helping us to better serve our customers and patients.”

“We’re excited to bring together the passion and innovative power of our two leading companies to drive the cloud transformation of Merck KGaA, Darmstadt, Germany,” said SAP CEO Klein. “Together, we will build on this partnership to enable a more circular and sustainable world through new industry practices and processes.”

Under the joint innovation, SAP will enable Merck KGaA’s cloud transformation leveraging SAP S/4HANA Cloud which is the core of RISE with SAP to drive efficiency, agility, and adaptability. As part of the BTaaS offering, the Electronics, Healthcare, and Life Science specialist will have access to the SAP Business Network, a comprehensive B2B collaboration platform where companies connect, transact, and partner on shared processes and information. Hyperscaler AWS will be providing cloud infrastructure management.

Delek US

Petroleum refining specialist, Delek US, shared updates on its business transformation journey harnessing RISE with SAP. As one of the early adopters of SAP’s flexible cloud solution, the company completed its implementation of SAP S/4HANA Cloud in October 2022 according to timelines, budget, and scope– from initial assessment to go-live for delivery of a full ERP solution.

Delek US saw RISE with SAP as a technology and process game changer with the capability to standardize on SAP S/4HANA Cloud and SAP standard content activation. Since adopting the solution, the company has seen the outstanding benefits of moving to the cloud, including standardization in areas of order processing, inventory management, and bank reconciliation.

“Previously, we had to review multiple systems to receive an accurate count on things like how much equipment we had in the warehouse,” Nir Yatziv, CIO for Delek US. “Now with our SAP system, we have the data presented in real-time.”

The energy company intends to integrate SAP S/4HANA Cloud advanced tools and technologies into its operations and uncover new opportunities with the cloud ERP.

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