SAP announces the Best Run SAP customers and partners in the Australia and New Zealand region. The 2020 winners include the NSW Rural Fire Service, Qantas, WooliesX, TAFE NSW, and more.
SAP ANZ’s president and managing director, Damien Bueno—who said that this year’s Best Run SAP Awards are especially extraordinary—delivers a congratulatory message to the winners, as well as all participants:
“I’m inspired by the incredible optimism, resilience and innovation from both our customers and partners during this period, which shows the potential to build back better post crisis. Congratulations to all participants, finalists and winners on their impressive achievements!”
Bueno also said:
“In the COVID-19 crisis, we’ve seen customers rapidly adapt, adopting technology at speed to automate operations and redesign business models. Technology has been implemented at an unprecedented pace and scale, redefining expectations around the possibilities and timelines for technology projects. But we’ve also seen some sectors heavily impacted by the pandemic – recovery is uneven and some companies are still facing significant business uncertainty.”
Best Run SAP 2020 Winners
Intelligent ERP Enterprise: Genesis Care, with EY
The company implemented SAP S/4HANA with streamlined and automated processes. Since the implementation, GeneseisCare has improved compliance and provided the company with a frictionless and scalable platform.
Runner up: RPC Technologies, with Deloitte
CRM & Customer Experience: Mercury NZ
In order to serve customers better, Mercury NZ needed to streamline its sales process and replace its highly-customised but inflexible SAP CRM tool.
To do this, the company implemented SAP Commerce Cloud for all its sales channels and C4C/Service Cloud—a cloud-based CRM solution.
Runner up: Auckland Council, with ZAG (now Accenture)
Network & Spend Management: TAFE NSW, with Bloom Consulting
TAFE NSW is the 2nd largest vocational education provider in the world—has over 500,000 students, 17,000 staff, 130 campuses and an operating spend in excess of $500m a year.
With SAP Fieldglass, SAP Concur, and SAP Ariba, the educational institution was able to automate its diverse supply network with intelligent control and insight.
Runners up: Commonwealth Bank and TransGrid
Human Resources & People Management: Santos
To help it consolidate and harmonise all key HR processes and disparate systems into a single platform, Santos Ltd. turned to SAP SuccessFactors. According to the company, the feedback from both leaders and employees has generally been very positive and they have welcomed the increased efficiencies from process and workflow automation.
Runners up: Monash College and NSW Communities and Justice, with Deloitte
Best Run SAP Data & Analytics: NSW Rural Fire Service
NSW Rural Fire Service implemented SAP Analytics Cloud to enable it to accurately plan, forecast, and monitor financial resources and funding allocated to deliver services to the NSW community and protect the citizens of NSW.
Runners up: BHP and Mercury NZ
Digital Supply Chain: Lion, with Accenture
To help it connect better with consumers, customers and suppliers, Lion implemented SAP Integrated Business Planning (SAP IBP).
SAP IBP enables Lion to quickly identify trends in demand, make data-driven decisions, and pivot manufacturing to support the business objectives.
Runners up: T&G Global and PanAust
SAP Innovator: Newcrest Mining, with Mindtree
Newcrest Mining utilised SAP Cloud Platform’s services to deliver real business outcomes to its mining operations by improving safety, productivity, and free cash flow.
Runners up: Chorus and Powerco, both with ZAG (now Accenture)
SAP Industry Disruptor: Frasers Property, with DXC Technology
Frasers leveraged SAP’s digital core, cloud-based solutions and digital capabilities to utlimately improve its customer interactions and the quality of its products and services.
The company rehauled its CX technology to allow it to drastically increase productivity by moving away from manual processes to mobile-enabled integrated solutions.
Runners up: AGL and Taronga Conservation Society Australia, with Bourne Digital
Experience Management: Qantas
Equipped with SAP Qualtrics, Qantas was able to transform its ‘Voice of Customer’ program. Through Qualtrics XM technology, the airline company can now streamline market research and seamlessly integrate operational data with experience data to provide actionable insights across the company’s global footprint.
Runners up: Veolia and Volkswagen
The Chris O’Brien Award: WooliesX
Amidst the global COVID-19 pandemic, Woolworths recognised that elderly and more vulnerable customers would be significantly impacted with limited to no access to even the basics.
Woolworths launched a key initiative supported by SAP—a new eGift card program, “Kindness Cards.”
The Kindness Cards are directly issued to charity and government organisations via Hybris and distributed to the elderly and vulnerable, as identified by organisations.
Runners up: Mercury NZ and Taronga Conservation Society Australia
