The integration of Qualtrics EmployeeXM with DXC Modern Workplace services solution is anticipated to deliver in-depth workplace intelligence to help DXC Technology enhance employee engagement within the company and drive tangible business results.
COVID-19 has dramatically and irreversibly changed the ways of working, putting employee experience at the forefront of every organisation’s transformation strategy. More than ever, companies had to quickly integrate technology in their employee engagement programmes to ensure that the entire organisation seamlessly adapt to the new working landscape, processes, and means of collaboration.
The recent Qualtrics research involving more than 200 CIOs– the C-suite leaders responsible for the organisation’s information technology strategy– revealed that critical to the overall employee experience is the employees’ technology experience in today’s continuously evolving digital workplace. 94{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} of the respondents believe the IT experience is important when it comes to attracting new talent and 90{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} believe it’s important when it comes to retaining talent.
One of the companies that have embarked on an Experience Transformation journey this year is DXC Technology, a Fortune 500 global IT services leader and a platinum SAP channel partner, Partner Centre of Expertise certified and consistent winner of ‘SAP Excellence’ awards. In partnership with Qualtrics, the leader and creator of the Experience Management (XM) category, DXC Technology will be internally deploying its enhanced Modern Workplace service solution that has been recently integrated with Qualtrics EmployeeXM experience management platform.
Qualtrics EmployeeXM Driving Experience Transformation
DXC Modern Workplace services solution provides a personalised, intelligent, secure, and modern workplace experience by centralising all workplace services, including device management, collaboration, digital support, and asset management– fostering collaboration. On the other hand, Qualtrics EmployeeXM gathers continuous feedback from every employee experience, empowering organisations to take the right actions to impact engagement, talent planning, productivity, and innovation. This month, Qualtrics unveiled latest initiative EX25 built on EmployeeXM that offers organisations an industry-leading holistic approach to measuring and optimising employee experience.
Combining Qualtrics EmployeeXM with DXC Modern Workplace solution allows DXC Technology to capture and integrate experience data, which means access to in-depth, real-time employee insights on their technology experience at work to help the company drive greater engagement, collaboration, and productivity. DXC will be the first to use the Modern Workplace solution internally, engaging more than 130,000 employees, to accelerate the experience transformation across its offices in 70 countries including Australia, Brazil, Canada, China, Germany, New Zealand, the US, and the UK.
Mike McDaniel, President, Modern Workplace at DXC Technology, shared:
“As a leading provider of Modern Workplace services globally, DXC helps organisations transform and foster collaboration and productivity on any device, anytime and anywhere. Adding the power of Qualtrics’ employee experience technology to DXC’s Modern Workplace is a natural fit to further elevate the value and data provided on experience for our customers and colleagues.”
“For our customers and for our own workplace, DXC is committed to putting experience at the center of everything we do, and the intelligence we achieve from the Qualtrics platform is a key differentiator of DXC’s services,” McDaniel highlighted.
Enhancing Workplace Experiences
Brad Anderson, Qualtrics’ President of Products and Services, emphasised that experience data is becoming the most valuable data in an organisation critical to business success. He said:
“Qualtrics is helping some of the world’s leading organisations win the war for talent, and the collaboration between Qualtrics and DXC will help even more companies deliver next-level workplace experiences that increase collaboration, productivity, and engagement.”
Earlier, Qualtrics CEO Zig Serafin, acknowledged DXC Technology as one of the company’s new customer wins, contributing to its Q2 revenue growth, achieving 38{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} year-on-year increase to $249.3 million, with subscription revenue up 48{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} year-on-year to $204.5 million. He said:
“DXC chose to standardise on Qualtrics in Q2 as their Experience Management platform both internally for their 130,000 plus employees and externally for their enterprise customers also that they can enhance and simplify their experiences. So our platform is going to be a critical part of DXC’s modern workplace solution to help drive better collaboration, productivity, and engagement.”
