Qualtrics’ latest employee engagement model dubbed EX25 will be generally available in the last quarter of 2021.
The coronavirus pandemic has brought unprecedented challenges in many organisations that forced them to make drastic changes in operations and the workplace. During these times of uncertainty, both employers and employees has been navigating the unfamiliar territory, which included the rapid transition to remote working to comply with strict lockdowns, travel and social-distancing restrictions.
According to a new Qualtrics study of more than 1,000 U.S. employees, 44{8bf2b29f36318f0ac46ab1cc03d7035abce669a1cea16c9ed62389a818fa22fd} of workers plan to look for a new job this year and more than half of leaders say they’ll make the switch in the coming months. As the pandemic continues to disrupt the employee experience, many organisations are focused on finding ways to ensure their employees remain healthy, engaged, and productive amidst the new normal ways of working.
Recognising the pressing need to hear and better understand the employees’ day-to-day work realities, Qualtrics, the leader and creator of the Experience Management (XM) category, has unveiled its latest initiative EX25 to enhance employee engagement. Built on Qualtrics EmployeeXM and supported by the company’s years of client research and multiple global validation studies, EX25 offers organisations an industry-leading holistic approach to measuring and optimising employee experience.
Jay Choi, Qualtrics chief product officer, said:
“Employees want to know they are being heard, and employers will lose the war for talent if they don’t continuously listen and respond to employee feedback. EX25 is backed by a proven, science-based methodology that takes the guesswork out of what questions to ask employees, when to ask them and how to take action to show them you care about their experiences at work.”
Next-Gen Employee Engagement Model
The EX25 is designed to help organisations improve employee engagement and retention by providing them in-depth and timely information on the evolving needs and priorities of their employees. Qualtrics’ next-gen employee engagement framework is centred on the 25 key drivers that impact every employees’ workplace experience.
The SAP-owned company’s in-house team of psychologists identified the key drivers aligned to the five pillars of the employee experience such as Engagement, Experience vs Expectations, Intent to Stay, Inclusion, and Well-Being– simplifying the engagement metrics. By creating a new set of KPIs, which include trust, safety, respect, and work-life balance, employers get a 360 view of the employee experience and can focus on the most impactful drivers without adding more complexity to their employee listening program.
Users of EX25 can access:
- A program design guide that helps employers pulse their employees at the right cadence for them
- A comprehensive library of scientifically validated items
- Dashboard templates with analysis of employee feedback
- Benchmarks that illustrate how a company’s employee experience compares to others in the same industry
- Expert-designed action guidance for managers
The EX25 also integrates with Qualtrics’ existing EX platform capabilities such as Spotlight Insights and Action Idea Boards.
This latest employee engagement model is one of Qualtrics’ many initiatives that help customers to adapt to the rapidly changing needs of customers, employees, and the wider market. Seizing the increasing market for experience transformation, Qualtrics had earlier announced its massive investments in the APJ region, which include moving to a new headquarters in Sydney, adding 1,200 new jobs by the end of 2024, and a new data centre in Singapore. Further to Qualtrics’ regional growth, the company also reinforced its leadership team with the appointment of Jason Laufer to Managing Director for A/NZ, John Seo to Managing Director for Korea, and Navneet Narula to Managing Director for India.
