SAP Litmos Training is SAP’s powerful learning management system (LMS) that offers a robust library of off-the-shelf courses, engagement features, and built-in reporting and analytics. The digital learning solution allows business enterprises to develop, manage, and extend world-class training to employees, partners, contractors, customers, and beyond.
Now that the easy-to-deploy engagement and training solution can be purchased globally through the SAP Store, customer-focused enterprises have the opportunity to rapidly implement distance training to ensure exceptional customer and employee experience, brand loyalty, and organisational compliance. SAP Litmos Training solutions enable businesses to provide the SME-tested and current product and service knowledge courses designed to improve sales and service and leadership and management skills.
It can easily be deployed to the entire enterprise—both internal (employees), external (partners, resellers, franchisees, contingent workers, service partners, even volunteers).
The LMS solution can be accessed anytime, on any device—even offline—and features the following capabilities:
- Fast user onboarding with automated email invitations, an intuitive UI, and single sign-on through integrated systems.
- Customisation of rules to automatically assign courses, learning paths, and team placement.
- Simple integration & quick deployment (businesses have the option to choose from 30+ out-of-the-box connectors or build their own using SAP’s APIs).
- Built-in engagement tools: gamification, interactive hotspots, achievement social sharing, and discussion forums.
- GDPR compliant.
- Built-in reporting and analytics.
- Availability of 33 languages preconfigured in the platform.
- Accessible to learners with disabilities.
- Rapid automation & embedded AI Use for analysis and scoring of video self-assessments.
Courses in SAP Litmos cover a wide variety of topics, including:
- customer service
- human resources
- policy and compliance
- diversity and inclusion
- personal development
- finance skills
- conflict management
- health and safety
- IT skills
- cyber security
- care certificate
Experience Management with SAP Litmos
In today’s ‘Experience Economy,’ customer experience management is crucial to business growth and success. Positive customer experiences promote loyalty and even encourages brand advocacy. Loyal customers can be a company’s most valuable marketing investment. Those customers who are extremely satisfied with a product or service they purchase will most likely promote these to friends, family, and colleagues.
However, to create memorable and exceptional customer experiences, companies must first ensure that they have highly-trained employees who can perform their best and efficiently meet customer needs and demands. LMS solutions such as SAP Litmos Training enables companies to provide the most current product and service knowledge to the entire organisation.
In turn, having knowledgeable, highly trained employees that feel empowered results in happier and more productive teams. Investing in employees as valuable resources reinforces commitment and can invigorate and increase engagement within the entire organisation.
According to SAP, SAP Litmos Training had nearly 1 million courses assigned in the first half of 2020—up 95 percent compared with the first half of 2019. SAP further reports that the LMS solution has approximately 22 million users, including hundreds of global companies who use the platform to maintain organisational engagement, share real-time tactics for new business needs and regulations, and proactively get employees, partners, and the extended team quickly up-to-speed when it comes to compliance.
